This was a bold move by the new Apple CEO last week. To apologize. He apologized for a new app that was exploding with errors; so much so, that there is evidence of its errors all over the internet. I am not sure if this happens very often in the high tech, high litigated, high cost world of gadgets, by a company that is known world-wide and held in high-esteem; but I am impressed by his move. It takes guts to apologize and admit that you made a mistake. It is a sign of good leadership.
We have to apologize at Two Roads sometimes for bookkeeping errors, or just because of miscommunication. Sometimes we need to own up to our mistakes, but this doesn't seem to be a trend in the world.
How do you apologize? Do you find its important to admit when you are wrong? After all, its human nature to to mess up.
It seems to me, not owning up to your own faults could cause more problems than if you just apologize for it. And, the trickle down effect might just be worth it.